Please make an informal enquiry with us to get started. We can tell you over the phone or email about our capacity to see you, and give you a general idea about costs and times we can see you.

We will develop a Customer Service Agreement (CSA) with you if you decide to proceed with our services. This agreement will contain information such as reports to be completed, costs, and therapy or consultation times.

Our service fees are calculated on a case-by-case basis, and in accordance with the NDIS Pricing Arrangements and Price Limits 2023-24 guideline.

We support your right to the dignity of risk in decision-making. This means that we have a duty of care to uphold your decisions, after information associated with recommended clinical interventions has been provided by your occupational therapist – information about rights, risks, benefits, and consequences. We understand that dignity of risk in decision-making has a crucial role in promoting physical health, community inclusion, individual identity, cultural identity, and financial stability.

We are bound to report incidents where you could have, or have been injured or harmed, during the provision of our occupational therapy services. Please refer to information about reportable incidents and associated reporting protocols we abide by through the NDIS website.

We appreciate all feedback as it enables us to learn and improve our processes. You can provide feedback in the following ways:

• Contact our complaints manager via e-mail or phone

• Submit a Complaints and Feedback Form via e-mail or post

• Post an Anonymous Complaints and Feedback form to our postal address

• Contact the NDIS Commission